• Speak English with accuracy
• Project your voice to your advantage
• Use English conversation n the workplace.
• Make telephone calls the right way
• Use the right words at the right time
• Be concise and clear
• Create “impact-full” letters
• Create efficient emails

1. Speaking English with accuracy

• Recognizing the significance of the language
• Build and hang on to your confidence
• The ‘must-avoid’ pitfalls in communication

2. Projecting voice to your advantage

• Common difficult sound (TH, V, PH/F, L, R, H, W)
• Long sounds vs. short sounds
• Striking the right tone in your communication

3. Body language; the ‘language’ that also ‘speaks’

• Learn why our words don’t work
• Destroy your approach-anxiety
• Using gestures to add ‘oomph”

4. English conversation at the workplace

• What to say in conversation starters
• How to maintain a great conversation
• How to end a conversation tactfully
• Asking and giving direction to destinations
• Describing products and services
• Giving and receiving compliments
• Handing and handling complaints

5. ‘Bodily functions’-talk without offending listener

• Talking about vomiting
• Talking about visiting the toilet
• Talking about urinating
• Talking about bowel movements

6. Telephone the right way

• Receiving and making calls professionally
• How to sound confident on the phone
• How to handle an angry person on the line

7. The right words at the right time

• Expand your vocabulary
• More conversational phrases that you can make use
• Homonyms

8. The ‘must-know’ general concepts in writing

• Stating the purpose to the point
• Organize information to help readers
• Cater the needs of readers
• Monitor your writing style and tone

9. Being concise and clear

• Eliminate repetition & unnecessary words and phrases
• Substitute heavy, confusing phrases with simple language
• Techniques for writing concretely
• Use strong verbs to strengthen your points

10. Reviewing the mechanics

• Recognize the principles of subject and verb agreement
• Avoid confusion on when to use ‘s’ in singular and plural form
• Distinguish the use of various verb tenses
• Learn how and when to use comparative adjectives and adverbs

11. Creating ‘impact-full’ letters

• Salutations and openings that grab attention
• Effective transitional phrases
• Structure your closing for greater impact
• Sound positive as you write and create sincerity

12. Creating efficient email

• Determine what readers need to know
• Organize the beginning, middle and ending
• Establish the ‘netiquette’
• Check the tone problems before pressing ‘send’ button

All associates that wish to maximize their  speaking and writing skills. This easy-to-follow course will benefit you through the hands-on activities that blend lectures, discussions, examples, language games and peer critiques.