• The stages of  Performance Management Cycle
• The meaning and  importance of KPI
• How to use KPI  to help them achieve their objectives
• The important steps of developing KPI
• The right way to implement  and evaluate the effectiveness of  KPI

Module 1 - Introduction

• Definition of Balanced Scorecard
• Concept of Balanced Scorecard
• Balanced Scorecard Strategy Map
• The Strategy Focused Organization
• BSC – a tool
• #Case “Mobil NAM&R”
• What Are Key Performance Indicators (KPI)

Module 2 - Performance Measures

• Why Performance Measures
• Why use KPIs
• Why Not Measure Everything
• Designing Good KPIs
• KPIs versus Metrics…
• Basic Rules for Developing Metrics
• Data Quality Metrics
• Other Tips for Good KPIs
• Lag, Lead & the Planning Hierarchy
• 10 Characteristics of a Good KPI…
• Humanise the Process
• How to Know What to Measure

Module 3 - Basic Guide To Developing KPI

• The Planning Hierarchy
• How to construct the Performance Plan: a Four Step Process

• Step 1 – Agreeing Upon Key Result Areas
• Step 2 - Agreeing Upon Performance Objectives
• Step 3 - Agreeing Upon Key Performance Indicators (KPIs ) and Their Associated Performance Targets
• Step 4 - Agreeing Upon Action Plans
• Step 5 - Agreeing Upon The Individual Development Plan
• Step 6 - Agreeing Upon Reviewing The Plan
• Step 7 - Agreeing Upon Signing Off The Completed Plan

• KPI Template

Module 4 - Methods For Gaining Employee Acceptance On New Initiatives

• Involving employees at all levels
• Making sure employees understand objectives
• Striving for improvement instead of judging past performance
• Getting visible support from executives and senior management
• Challenging employees to act immediately
• Enabling them to monitor results
• Data Management

This program is suitable for Management staff or anyone interested in performance management

This stimulating program will maximizes the understanding and learning through lecture, discussion, case studies and practical activities.