In today’s business climate organizations are being required to do more with less due to staff and budget reductions, increased competition and the decrease of available talent. For these reasons it is critical that organizations know how to hire well.

A behaviorally and competency-based structured interview process is likely to increase the likelihood of hiring the right person for the position and ensure that the hiring process is consistent and fair. If interview questions are based on validated position and organization-specific competencies, the questions are asked in a structured way to determine how the candidate responded to similar situations in the past then the probability that right person is hired for the position is greatly enhanced.

Competency Based Interviewing is a style of interviewing that was developed in the 1970's by industrial psychologists. Currently, many organizations are using competency based interviewing but they do not adequately train their interviewers on how to conduct such interview.  This course aims to equip anyone who needs to participate in selection interview  with the right skills to select the best candidate.

• Learn the principles and benefits of competency-based interviews
• Develop effective interview questions in alignment with job requirements and selection criteria
• Know how to assess the candidate and make recommendations

• Introduction and Overview
• Traditional Interviews vs Behavioral Interviews
• The Costs of Getting It Wrong - Monetary and Emotional
• Types of Interviews
• Mistakes Made by Interviewers
• Fundamentals of Competency Based Interview
  • Accurate Job Analysis
  • Good Selection Criteria
  • Rating Scales that are Fair and Equal
  • Documentation
  • Understanding Competency Framework
• The Structure
• Skills & Competencies
• Questions

Module 2 – Interview Techniques

• Preparing for the Interview
• Determine the Interview Focus
• Core Selection Criteria
• Screening Candidates
  • Evaluating the Résumé and Application -- What to Look Out For
• Conducting the Interview Effectively
  • T.A.R Approach
• Determine Interviewer Roles and Question Sequencing
  • The Setting–Best Practices
  • Establishing Rapport
  • Beginning the Interview – Setting Expectations
  • Controlling the Interview – Managing Information
• Evaluating The interview
  • Classify Noted Behavior
  • Rate the Classified Behavior
  • Interviewers share and discuss their ratings and agree to consensus ratings
  • Apply the Criteria Weightings
  • Interviewers Review and make a Consensus Decision on Best Suited Applicant

Module 3 – Interview Tools

• How to Use the attached Tools

This course is designed for Executive, Officers, Supervisors and Managers  who have to conduct selection interviews

This program will be conducted with interactive lectures, PowerPoint presentation, discussions and practical exercise