• Use the 7 Quality Control tools to identify the quality problems
• Define quality measurement indices
• Select areas for quality improvements and as well as to track improvement.

1. Importance of Quality

• What does the customer want
• What are defects?
• How do we identify quality problems?
• What tools can we use?

2. Understanding Data

• Difference between information and data
• Importance of accurate data
• How is data used for decision making

3. Brainstorming

• Working as team
• Rules of Brainstorming
• The Do’s and Don’ts

4. Introduction to 7 QC Tools

• Check sheet
• Pareto diagram
• Cause and effect diagram
• Graphs
• Histogram
• Scatter Diagram
• Statistical Process Control Charts

5. Practical Application

• The QC Story – practical application of the 7 QC tools to solve problems

This course is suitable for all staffs in Production, operation, quality and support department executives and supervisors who are involved in quality and productivity improvement projects execution and implementation.

The session will be delivered through case studies, which are built through actual working environments, small group practical exercises, small group discussion, facilitator presentations, skill practices, application planning and walk-through simulations.