Almost everyone has heard about the FISH Tales and what should we do to create an outstanding experience to our valued customers. This One (1) day highly interactive learning workshop will provide you with the tips on how to cultivate the best practices to foster a workplace atmosphere, which will bring out the ‘WOW’ in your customers.

• Demonstrate the intention to foster a fun environment at their workplace,
• Demonstrate the passion to serve the customers and make their day,
• Demonstrate the ‘be there for the customers’ professionalism effectively and efficiently,
• Demonstrate the right attitude to sustain great experiences in customers.

1. Creating a fun working environment
2. Fostering fun when stepping into the workplace
3. Extending fun to others at the workplace
4. Escalating fun at the work station

2. Being a STAR to your internal/ external customers and make their day
3. Ensuring your customers are feeling good with your SPECIAL Treatment
4. Ensuring your customers are feeling important with your TIMELY Attention
5. Ensuring your customers are feeling engaged with your ASSURED Services
6. Ensuring your customers are feeling great with your RELIABLE Product/ Services

3. Doing with the Courtesy Be’s to HELP your customers
4. The 3 Courtesy Be’s

• Always BE pleasant when relating with your customers
• Always BE attentive when engaging with your customers
• Always BE considerate when servicing your customers

1. HELP your customers

• Always HEAR them out
• Always demonstrate your EMPATHY
• Always LET them know what is next in your service delivery to fulfil their requirements
• Always PERFORM fast action

4. Living with the right attitude for your customers
5. Attitude in managing self at the workplace
6. Attitude in managing others at the workplace
7. Attitude in serving the customers at the workplace

• Experiential activities
• Role play
• Interactive group reflection, discussion and facilitation
• Action plan for post training assessment purpose