Introduction
No introduction available.
Objective
- Demonstrate the intention to foster a fun environment at their workplace,
- Demonstrate the passion to serve the customers and make their day,
- Demonstrate the ‘be there for the customers’ professionalism effectively and efficiently,
- Demonstrate the right attitude to sustain great experiences in customers.
Key Takeaway
No key takeaways available.
Outline
- Creating a fun working environment
- Fostering fun when stepping into the workplace
- Extending fun to others at the workplace
- Escalating fun at the work station
- Being a STAR to your internal/ external customers and make their day
- Ensuring your customers are feeling good with your SPECIAL Treatment
- Ensuring your customers are feeling important with your TIMELY Attention
- Ensuring your customers are feeling engaged with your ASSURED Services
- Ensuring your customers are feeling great with your RELIABLE Product/ Services
- Doing with the Courtesy Be’s to HELP your customers
- The 3 Courtesy Be’s
- Always BE pleasant when relating with your customers
- Always BE attentive when engaging with your customers
- Always BE considerate when servicing your customers
- HELP your customers
- Always HEAR them out
- Always demonstrate your EMPATHY
- Always LET them know what is next in your service delivery to fulfil their requirements
- Always PERFORM fast action
- Living with the right attitude for your customers
- Attitude in managing self at the workplace
- Attitude in managing others at the workplace
- Attitude in serving the customers at the workplace
Who Should Attend
No target audience information available.
Methodology
- Experiential activities
- Role play
- Interactive group reflection, discussion and facilitation
- Action plan for post training assessment purpose
