Conflict is inevitable and often good, for example, good teams always go through a "form, storm, norm and perform" period. Getting the most out of diversity means often-contradictory values, perspectives and opinions. There is no one best way to deal with conflict. It depends on the current situation. Here are the major ways that people use to deal with conflict.

Broadly speaking, negotiation is an interaction of influences. Such interactions, includes the process of resolving disputes, agreeing the courses of action, bargaining for individual or collective advantage, or crafting outcomes to satisfy various interests. Negotiation is thus a form of alternative dispute resolution.

• Helps to raise and address problems.
• Energizes work to be on the most appropriate issues.
• Helps people "be real", for example, it motivates them to participate.
• Helps people learn how to recognize and benefit from their differences.

Module 1 - Introduction

• What is Conflict Management?

Module 2 - Introduction

• What is The Way of Negotiation Skills?
• Why Negotiate?
• What makes a Good Negotiator?
• Listening - Key Skills

Module 3 - Types Of Negotiation

• Positional
• Principled

Module 4 - Preparing For Success

• Establish your BATNA
• Establish the Issue
• Preparing for Success – Negotiation Strategy
• Preparing for Success – Self Knowledge
• Preparing for Success – Understand your Partner
• Preparing for Success – Create Alternatives
• Propose Creative Options

Module 5 - Personality Styles In Negotiations

• Tough Style
• Warm Style
• Number Stylists
• Dealer

• Characteristics of each Style
• Methods of Dealing with each Style

Module 6 - Negotiation Stance

• What if they are MORE Powerful?
• What if they DON’T Play?
• What if they use DIRTY Tricks?

This course is suitable for Senior Managers, Managers, Senior Executives, Executives, Officers and anyone who has a subordinate.

This stimulating program will maximizes the understanding and learning through lecture, case studies, games, role play and practical activities.