UDMR Coaching & Mentoring is a specially created and developed mentoring and coaching training program for the Business Manager’s & Leaders for Organizational Performance & Productivity Increment.

This session is created & developed specially for people who are involved in leading or managing a team or group of people in dealing with Telecommunications products and services, to rejuvenate themselves with RUR™ which is Resetting, Uplifting and Refreshing approach and methodology to have their mind reset, uplift the situation and give them fresh ideas and techniques to utilize back at their workplace.

Be prepared to change your personal view and understanding about Coaching & Mentoring, which is vital for Managers & Leaders and be amazed and surprised at how this Coaching & Mentoring approach is very different from the ones you may have attended before. The best part of this Business Coaching & Mentoring training is that you can use what you have learned with immediate effect, because it uses real-time current staff data.

This is not a lecture, seminar or theoretical or general training program, come prepared to be motivated to excel and achieve your organizational expectations in revenue & customer satisfaction indexes. What you learn here will change your perception and knowledge on Business Coaching & Mentoring. Be prepared to change your perception and mindset and get ready to activate yourself and launch yourself into the new world of opportunities that awaits you.

Upon completion of this program, participants will be able:

• Learn & Understand Business Coaching & Mentoring Process
• Change their mindset, perception, and beliefs on Coaching & Mentoring In the Telecommunications Industry
• Will learn and Understand 5 Mentoring & Coaching Areas of Peak Performance
• Will learn the difference of Coaching, Mentoring & Counseling

1. Introduction

• Icebreaker Session - Learning Objectives (WIIFM)
• Understanding Coaching & Mentoring For Business In The Telecommunications Industry
• What Is Coaching & Mentoring Skills?
• Difference of Coaching, Mentoring & Counseling

2. Business Mentoring - Leadership – Plugged In

• 3 Mentoring Areas
• Do you have A Mentor?
• Business Coaching & Mentoring Introduction Discussion
• Mentoring & Its Role
• Key Areas of Mentoring 

3. Understanding Coaching, Role of a Coach

• Defining coaching and the role of a coach
• Understanding different learning styles
• Evaluating Coaching Models including:

       Co-Active Coaching

       GROW Coaching Process

• Q&A with Energizers & Action Activities

4. The Coaching Process

• Core principles of coaching
• Goal setting and action planning
• Conditions for effective coaching
• Planning sessions
• Record Maintenance
• Managing client relationships
• Guiding the client towards achieving goals
• Q&A with Energizers & Action Activities

1. Coaching & Mentoring in the Workplace

• The benefits of coaching & mentoring within any organizations
• Coaching & Mentoring Techniques

• Building rapport with your client
• The importance of listening skills
• Asking powerful questions
• Challenging limiting beliefs
• Encouraging the client to explore positive alternatives
• Giving supportive feedback
• Q&A with Energizers & Action Activities

Everyone in A Management or Leadership Role Seeking to Use Coaching & Mentoring Methods Towards Peak Performance in Telecommunications

• Icebreaker Session, Real-Time Case Studies (Examples not Samples)

• Experiential Learning & Role Plays, Videos, Games
• Participative Discussion & Exercises
• Energizers & Actions Activities with Q&A