B2C Sales Mastery is a program designed for B2C salesperson to sell effectively in modern era – matched with customer’s behaviour.

It consists of both soft skills and sales-specific skills to enable salesperson build trust with their respective customers.

Backed up with facts from social and psychological experiment, B2C Sales Mastery shows the strategies on how to convince customers and lead them making the right decision.

The ultimate goal of this program is to help salesperson or sales team increase their sales performance.

This program has a list of objectives as below:

1. To understand the current state of modern selling.
2. To deliver a memorable experience for customers.
3. To discover customer’s underlying motives and needs.
4. To present the right products for each unique customer.
5. To offer the deal strategically.
6. To provide extra values for customers to enjoy.

Group discussions, case studies, role plays, videos, interactive lectures, individual activities.